GENERAL FAQ's
How are prices calculated?
Which graphic formats does Doopic support?
How do I update my invoice information?
What happens to my data?
How long are my images stored on the Doopic servers?
Which payment options does Doopic accept?
When do I have to pay?
What happens when I'm not happy with the results?
Where can I see examples of work?
ORDER FAQ's
Which editing options do I need?
Why can’t I download my Order?
Test order has a Watermark. How do I get it without?
How can I place an order?
How do I download my images after they have been edited?
Can I use a reference image for my order?
How do I provide a colour matching reference image?
How can I restore my images/order?
Why has my order not been accepted and is it not yet being processed?
TECHNICAL FAQ's
Do I have to use FileZilla as an FTP client?
How do I get an FTP account?
How do I set up my FTP access?
FileZilla error message: “Connection timed out after 20 seconds of inactivity / Directory content could not be received.“
FileZilla error message: “Failed to open 'path/file' for writing. File transfer failed.”
FileZilla Error Message: “500 oops: vsftpd: refusing to run with writable root inside chroot().“
FileZilla error message: “TLS session resumption on data connection failed. closing control connection to start over.“
FileZilla error message: “GnuTLS error -15: An unexpected TLS packet was received.“
FileZilla error message: “GnuTLS-error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.“
I get an FTP error message that is not included in the FAQs. What should I do?
Still need some help?
Contact us directly on +49 800 1010 196 (DE) or +49 30 220 120 855 (international)
Open hours
Monday – Friday from 09:00 to 18:00 (CET)